Help & FAQs
Do I need an account to browse cars?+
No. Anyone can browse and filter cars and chat with dealers on WhatsApp. You only sign in to save cars or send the dealer a request through Xora.
Is it free to contact a dealer?+
Yes. Chatting with a dealer on WhatsApp or sending an enquiry through Xora is always free.
Who are the dealers?+
Only dealers who submit their authorization and business documents and pass our admin review can list cars. Look for the verified-dealer badge.
Are the cars inspected by Xora Cars?+
No. We verify dealers and review every listing before it goes live, but we don't physically inspect cars. Always see the car and its papers yourself before paying.
How do I contact a dealer?+
Tap Chat on WhatsApp on the car page. It opens WhatsApp with a message about that car ready to send to the dealer's verified number. You can also send a question or book a test drive through Xora.
Is my number shared with the dealer?+
Only if you agree, for example when you send an enquiry. You can withdraw consent later from My Account.
What documents should I check before buying?+
The RC, valid insurance, a current PUC certificate, service records, and the loan status (a bank NOC and Form 35 if the car was financed). For the ownership transfer you need Forms 29 and 30, and an NOC (Form 28) if the car moves to another RTO.
Still stuck? Contact support.