Grievance and Support Policy

Template — needs legal review before launch. Replace every [bracketed] item. This text is a starting point, not legal advice.

Support

Raise any issue from My Account → Support, or [support email / phone]. We acknowledge within [48] hours.

Grievance Officer

[Name]

[Designation]

[Email]

[Address]

[Phone]

We acknowledge grievances within 48 hours and aim to resolve them within [one month], in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021 as applicable.

Reporting a listing

Use "Report this listing" on any car page.